Adding a 'Tenant' Operator

This procedure describes how to add Tenant operators that are authenticated using local Live Platform database.

➢ To add a 'tenant' operator:
1. Access the relevant Global or Tenant scope (see Selecting a Scope: Global vs. Tenant).
2. Open the Operators page (System > Administration > Security > Operators).
3. Click Add and then select Tenant Operator from the drop-down menu.

4. Configure the 'tenant' operator's basic info using the table below as a reference.

'Tenant' Operator Settings - Basic Info

Parameter

Description

User Name

Enter the operator's name. This name must be unique.

If you are defining an HTTP Rest operator for the tenant, define a unique name to identify the relevant service. For example, 'Interaction Insights' and then configure this operator as HTTP operator in the Service Provider tenant details (see Adding Service Provider Tenants). If this operator is designated for multiple Service types, use a generic name. For example, 'RestOperator'.

Password

Enter the operator's password.

Confirm Password

Confirm the operator's password.

User Type

[Read-only] System or Tenant depending on what you selected in step 2.

Security Level

From the drop-down select:

■ Monitoring (lowest security level)
■ Operator (medium security level)
■ Admin (highest security level)
■ Monitoring Links. When adding this operator to multiple links, the links can be from different source SBCs however, the links’ source and destination devices must be in the operator’s tenant. Only SBC device links are supported The operator will only be able to monitor information related to QoE (calls, statistics and link alarms).

Valid IPs to Login From

Enter IP addresses of devices from which this operator will be allowed to log in. Login from any other IP address will be disallowed.

Full Name

Enter the operator's full name. Facilitates more effective management of operators.

Phone

Enter the operator's phone number. Facilitates more effective management of operators.

Email

Enter the operator's email. Facilitates more effective management of operators.

Description

Enter any information likely to facilitate more effective management of OVOC operators.
5. Click Advanced Info.

6. Configure the 'tenant' operator's advanced information using the following table as reference. The screen displays advanced account and password settings.

'Tenant' Operator Details – Advanced Info

Parameter

Description

Suspend User

Select this option to suspend the 'tenant' operator. Select one of the following options:

■ Not Suspended
■ Suspended
■ Future Suspension; from the drop-down, the 'Choose suspension date' field is displayed. Open the Calendar and select the desired date.

Click the calendar icon to define the future date to suspend the operator.

Suspension Reason

[Only available when 'Suspend User' is checked] Enter a reason explaining why the operator is being suspended.

Suspension Time

[Only available when 'Suspend User' is checked] Enter the time at which the operator is being suspended.

Account Inactivity Period (Days)

If the operator does not log into OVOC for the number of days specified, their account will be suspended. Maximum: 10 days. Default: 0.

Session Inactivity Period (Minutes)

Enter the session inactivity period, in minutes. If it expires, the application will close the client session / force the operator to reenter their password in order to reaccess the application. Default: 0.

Session Leasing Duration (Hours)

Enter the session leasing duration, in hours. If it expires, the application will close the client session / force the operator to reenter their password in order to reaccess the application. Default: 0.

Password Update Min Period (Hours)

Specify a period, in hours. The operator's password cannot be changed more than once within the period specified.
Default: 24 hours.

Password Validity Max Period (Days)

Specify a period, in days. The operator's password must be changed within this number of days after the last password change. Default: 90 days.

Password Warning Max Period (Days)

Specify the number of days. The operator will receive a warning this number of days before the date on which the password expires. Default: 7 days (i.e., the operator will receive a warning message a week before their password expires).

Allowed Login Attempts

Provides the capability to define the number of login attempts the operator can make before they're suspended, per operator. Enhances operator security management.

7. Click Topology.

8. [The screen is only available for the 'tenant' operator]. From the 'Assigned Tenants' drop-down, select a tenant for this operator from the list of tenants defined in the server. Multiple tenants can be selected.
9. [The field 'Assigned Links for a Specific Device' will be displayed only for the operator whose security level is 'Monitoring Links']. From the 'Assigned Links for a Specific Device' drop-down, select links for this operator from the list of links defined in the selected tenant.
● When adding this operator to links, all links must have the same source SBC - except when using LDAP authentication - and the links’ source and destination devices must be in the operator’s tenant. Only SBC device links are supported; Skype, Interaction Insights, UMP and CloudBond links are not supported.
● The operator can only monitor information related to QoE (calls, statistics and link alarms).
10. Click OK; the tenant/s is/are assigned.